Frequently Asked Questions

Shopping with Thierrys Teddys

How do I choose the right size?

Check the size information on the product page before ordering. If you're unsure, contact us and tell us which item you're considering.

Can I choose a different colour?

Available colours are shown on each product page. Not every design is available in every colour.

When will my order arrive?

Delivery options and charges are shown during checkout. If you need an item for a specific date, contact us before ordering so we can help you check the available information.

What if there's a problem with my order?

Email thierrysteddys@gmail.com with your order number and details. If something arrived damaged or incorrect, please include photos where possible. Your statutory consumer rights are unaffected.

Can I change or cancel an order?

Please contact us as soon as possible. Your options depend on the order and your statutory rights; we will explain the available next steps.

How can I contact you?

Email thierrysteddys@gmail.com or visit our contact page.